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Terri Griffith's Virtual Teams Backgrounder

Virtual Teams (with future links to offshoring)

 

We propose three distinct team categories [this section is drawn from Griffith, Sawyer, & Neale (2003)]: traditional, hybrid, and pure virtual.

The y-axis represents the level of technological support used by the team. Technological support (either electronic or otherwise) may include communication, documentation, and/or decision support capability.

The x-axis represents the percentage of work that the team does with its members distributed across time or space. The z-axis represents the distribution of the physical locations occupied by the team members.

Note that pure virtual teams take up the plane depicted on the far right, regardless of the level of technological support they use. We believe that teams that never meet face-to-face are different in a non-linear way from teams that do meet (and show this plane as separate to highlight this difference). Pure face-to-face (traditional) teams form the other extreme and are depicted as the cube at the origin of the graph. These are teams that do all of their work face-to-face, and make no use of technological support. In the current technology environment, pure face-to-face teams may be rare in organizations. Most of today’s organizational teams are likely to fall into the large hybrid category of teams composed of members who interact over time, according to the needs of the moment, and through media and with the amount of face-to-face contact determined by their own adaptation and structuration of the process (e.g., DeSanctis & Poole, 1994). This space is shown as the large shaded area in the figure above.

 

Griffith, T.L., Sawyer, J.E., & Neale, M.A. (2003). Virtualness and knowledge: Managing the love triangle of organizations, individuals, and information technology. MIS Quarterly, 27, 265-287.